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Nlightencx is a multiple award-winning company, established in 2005 and recognised as the leading multi-disciplinary CX specialist in South Africa.
The CX Masterclass is grounded in nlightencx’s extensive experience in delivering enhanced customer experiences. Nlightencx takes a robust ‘no-nonsense’ approach to CX that cuts to the core to reveal deep insights into clients’ behaviour and perception of their business.
This wealth of expertise enables nlightencx to translate insights and data into actionable strategies that can mitigate risk, capitalise on opportunities, ensure client loyalty, and drive overall business growth.
Nlightencx CEO Nathalie Schooling is a strategist, trainer, and improvement specialist with more than 25 years of expertise in the customer service/experience industry. Her knowledge of South Africa’s corporate environment translates into a unique understanding of the challenges facing modern businesses and the increasingly competitive environment in which they have to operate.
Recent accolades include:
