Work is about people. And people? They’re all about communication. In an age where AI is on the rise, human skills have become more important than ever – and no skill is more crucial than communication in all its forms. This course offers practical tools to handle the communication challenges that matter most: writing clear emails, resolving conflict constructively, giving feedback that resonates, navigating tough conversations, and tailoring your interaction to different people.

Delivered by an experienced facilitator who knows communication inside out, Communication Clever covers nine essential focus areas in a straightforward, engaging way. Being a better communicator and a better human starts here.

The course includes:

• A pre-course communication self-audit
• A comprehensive training manual for each participant

Delivery method

The course spans 14 hours in total, and sessions can be structured to suit your team’s schedule. For instance, there could be two 7-hour sessions (with breaks) or five shorter sessions (three 3-hour sessions and two 2.5-hour sessions).

The course is available both in-person and virtually.

Course outcomes

Upon completing the course, participants will:

• understand and be able to apply the key principles of good email writing
• be able to apply the basics of good phone conversations
• know and understand how to apply the core practices at the heart of all good conversations
• communicate effectively, even under stress
• recognise different social styles and be better equipped to interact with different people differently
• approach conflict in a more structured and constructive way
• offer and receive feedback constructively
• have good conversations with clients
• be equipped with the tools to have better difficult conversations

Language Boss also offers Write Click, which you can find here.